FAQ

1. How do I place order?

> HOURHOME.com is a secured e-commerce site with integrating Shopping cart. You could easily add the selected design(s) to your cart and Checkout.

 

2. What is your bank account for the payment?

> We will email the details of our bank account within 1 working day after we received your order.

 

3. How much is the delivery charges?

> We are having a free-delivery promotion for non-urgent delivery (7 working days) to local address in Malaysia (Except: Pulau Langkawi, Sabah & Sarawak). 

 

4. Do you have a gallery for us to visit?

> Currently we are operating solely online base so there is no gallery available for product viewing. We have been in the business for the past 4 years, with good feedback on our products. We would like to invite you to visit our Facebook page to read more about our customers' testimonial before you make your purchase decision.

 

5. How long does it take for the ordered product to be delivered within Malaysia?

> We will start processing your order within 24 hours after receiving your payment. In another word, it will not take more than 7 working days from the day of order payment, until the product is delivered to your address in Malaysia under non-urgent order. We could accommodate urgent delivery request (2-4 days) too.

 

6. I don’t quite like the current size / position / colour of the clock face design in the published catalog. May I request for changes?

> Yes, we are able to provide customization service. Upon request, we could work out the draft design for your review before collecting any payment. This is a chargeable customization service, which will cost RM10 depending on the complexity of the customization. Please kindly include your request in the order form, and our customer service will contact you with the actual surcharge, for your consideration.

 

7. What is so special about your shop? Why can’t I purchase the same product from the local gift shops?

> It is simple – we could offer much more designs as an online shop without the physical as well as cost limitation in a brick-and-mortar shop that you are familiar with. To find out more, please read more about our business model.

 

8. What do I need to do if the received product is damaged or not the one that I have ordered?

> We will advise all our customers who received unsatisfactory products to:

a. Take a photo on the product, together with the packaging of the product (in the original condition from the courier company as much as possible), then

b. Drop us an email at info@hourhome.com.my, attach the photo and briefly described the condition of the item(s) to us.

c. Our well-trained customer service officers will usually get back to you within 24 hours, with advices or arrangement on exchange / refund.

 

9. I like one of the painting within in 2-piece or 3-piece set. Could I buy only 1 piece instead of the whole set?

> Yes definitely. Please indicate clearly in your order along with the Product code for the 2-piece or 3-piece set. We will send the invoice as a single piece order accordingly.

 

10. How durable is your paintings and clocks?

> This series of paintings and clocks are extremely durable and our suppliers have been selling in various markets, including Europe for more than 3 years. There is no reported failure or complaint on the product quality. To find out how we did it, please take a look at HOURHOME product specification.

On top of that, you could rest your mind with our 6-month-warranty and post-sales service.

 

11. I am interested in bulk order, or to join you as a distributor. Is there anything for me?

> Sure! We think it is best for us to discuss on this over the phone directly. Please drop us an email with your contact number to sales@hourhome.com.my, and we will give you a call back shortly. Please be assured that special arrangement can be made to cater to your needs.