Our Warranty

- For defects or physical damage on the clock upon delivery (within 7 days after receiving the product), we will provide free-of-charge replacement on the clock component.

 

- For defects excluding physical damage due to usage problem within 6 months after purchase, we will provide free-of-charge replacement on the clock component.

 

- For damage / scratches / unsatisfactory condition on the painting and wooden base upon delivery (within 7 days after receiving the product), we will provide free-of-charge replacement of the painting along with the wooden base

 

- For unreasonable deterioration of the painting (e.g. peeling off) within 6 months after purchase, we will provide free-of-charge replacement of the painting along with the wooden base

 

A detailed warranty card will be included with the product.

 

Post-sales Support

 

- If you wish to purchase the clock or clock pointer after the 6-month warranty, please contact us at order@hourhome.com.my.

 

- The clock mechanism will be sold at RM15 (per piece), including postage charges. The original design may not be available but we will ensure that the size and specification is compatible.

 

- You may contact us at order@hourhome.com.my for further inquiry on the product (e.g. clock replacement, cleaning instruction etc.)